What to know about the outage
Please know that we are working diligently to bring our network systems back online as quickly as possible. The website, myRogue and phones have been affected by this outage. Blackboard(link is external) and email(link is external) are not affected.
We share your frustrations, and we greatly appreciate your patience. This update will answer many questions you may have about registration, scholarship deadlines and how to access Student Services.
As you may be aware, RCC recently detected a data security incident impacting its network. This resulted in the inaccessibility of some systems. Other systems were proactively taken offline as a precautionary measure. We immediately retained a leading cybersecurity and digital forensics firm to assist us in remediating and investigating the incident. As an initial measure, we have deployed advanced security software to ensure this incident has been fully contained. We are continuing to investigate to determine what happened and how.
Some students have expressed concern about the security of personal information. At this point there is no indication any information has been taken or misused. If this changes we will let you know immediately.
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We are working to restore roguecc.edu website, course schedule and myRogue as quickly as possible. We anticipate all three will be available Monday and, hopefully, you will see some systems restored sooner.
The registration schedule for spring term has been updated. Priority registration is now scheduled to begin Monday, March 1. The registration schedule will be updated once the website is restored.
The deadline to withdraw from winter classes has been extended to 11:59 p.m. Friday, March 12. Students may withdraw in myRogue once the system comes back online. If you experience problems, email registrar@roguecc.edu.
The deadline to apply for RCC Foundation scholarships has been extended to March 31.
Here are more answers to common questions:
- Academic advising: To schedule an appointment with your academic case manager or faculty advisor, email advisingfrontdesk@roguecc.edu.
- Access and Disability Resources: Email accessoffice@roguecc.edu
- Account balance questions? Email star@roguecc.edu
- Blackboard is available at roguecc.blackboard.com(link is external)
- Computer labs are anticipated to reopen Friday; email communications@roguecc.edu to confirm before going to campus.
- Counseling: Email counselingfrontdesk@roguecc.edu
- Financial aid questions? Contact your financial aid advisor
- Financial hold questions? Email star@roguecc.edu
- Foundation scholarship deadline has been extended to March 31. Email AManley@roguecc.edu with any questions.
- Library Materials: Email cvichi@roguecc.edu (RWC) or kmbrooks@roguecc.edu (RVC).
- Library Research Help: Email librarian@roguecc.edu
- Registration hold for academic reasons? Email mysuccess@roguecc.edu
- Student email is available at outlook.office.com(link is external).
- Taxes? Access your 1098-T through myRogue after it comes back online.
- Transcripts? Access unofficial transcripts in myRogue after it comes back online. Orders for official transcripts are processed through the National Student Clearinghouse(link is external).
For general support, please email myroguesupport@roguecc.edu or connect via Zoom(link is external) (8 a.m. to 5 p.m. Mon-Fri) to help answer basic questions. Please note that staff do not have access to records during the network outage. Zoom.us(link is external): Meeting ID 916 3813 5883.
Sincerely,
RCC Communications