We are thrilled to announce the launch of our new, all-encompassing IT ticketing system; the IT Help Me Support Center. This innovative platform, designed specifically with our Rogue Community College users in mind, offers a comprehensive solution for all your technology-based needs.
You can reach the IT Help Me Support Center by visiting https://ithelpme.roguecc.edu or by sending an email to ithelpme@roguecc.edu, or by calling our dedicated support line at 541-956-7042.
The introduction of this ticketing system represents our commitment to providing a seamless, user-friendly and efficient support experience for our faculty, staff and students. Whether you’re encountering difficulties logging into your account, connecting to the college Wi-Fi network, or troubleshooting a software issue, the IT Help Me Support Center is your one-stop shop for addressing and resolving these concerns.
We want to stress the importance of utilizing this single platform for all your tech needs. Consolidating our support services into this one system allows us to track, manage, and resolve your technology issues more efficiently. By sending your tech inquiries to ithelpme@roguecc.edu, we can ensure that your questions are answered, your problems are solved and your tech needs are met in a timely manner.
Please note, for support with the Blackboard system, continue to reach out to ro@roguecc.edu. The dedicated team at that address remains available to assist with all Blackboard-related matters.
Our goal in this transition is to ensure a smoother, more integrated IT support system for all members of our RCC community. Your patience and cooperation are greatly appreciated as we shift toward this new system.
We invite you to explore the IT Help Me Support Center today. As always, your feedback is invaluable. If you have any questions or comments regarding the new system, don’t hesitate to contact us. We’re here to help and guide you through this transition.
Thank you for your continued support as we strive to enhance the technological infrastructure and resources at Rogue Community College.
For more information, contact Jeremy Taylor at JTaylor@roguecc.edu.